Refund Policy

We stand behind the quality and accuracy of our health monitoring technology. We understand that a product might not meet your expectations, or you might simply change your mind. Therefore, we offer a comprehensive and hassle-free refund policy that prioritizes your satisfaction. We want your shopping experience to be completely risk-free.

1. The 60-Day Return Window
We offer a generous 60-day return policy on all items purchased directly from our website. This means you have 60 calendar days from the date you receive your item to initiate a return. We believe this extended period is essential for you to thoroughly test the product, integrate it into your daily routine, and evaluate its impact on your health and fitness. Whether you decide the device isn't the right fit for your lifestyle or you simply change your mind, we are here to help. This policy applies to all items as long as they are returned in their original, unused condition and with all original packaging.

2. The Refund Process & Timelines
Our goal is to make the refund process as fast and straightforward as possible.

• Return Request: To initiate a return, please contact our support team to request a Return Merchandise Authorization (RMA). You will receive clear instructions on how and where to send your return.

• Refund Approval: Upon receiving your return at our facility, our quality control team will inspect the items. This inspection generally takes 1-3 business days.

• Refund Issuance: Once your return is approved, we will process your refund. Refunds are typically issued within 5 to 10 business days after approval. While we initiate the refund immediately upon approval, please note that your bank or payment provider may take additional time to process the credit and reflect it in your account. We will send you an email notification as soon as the refund has been initiated to keep you fully informed.

3. Refund Method and Exclusions
All refunds will be credited back to the original payment method used for the purchase (e.g., credit card, PayPal). We do not charge any restocking fees for returns made within the 60-day policy period. However, items that show signs of excessive wear, physical damage, or misuse may not be eligible for a full refund. In such cases, we reserve the right to partially refund the purchase price. Since we offer free shipping on your initial order, return shipping costs for non-defective items are the responsibility of the buyer, unless the return is due to our error (e.g., wrong item shipped).